Job Description

Key Responsibilities:

Insurance Administration & Strategy

• Lead annual insurance renewal strategy for property, general liability, builder’s risk, and ancillary policies.
• Analyze coverage needs across the portfolio and collaborate with brokers to evaluate renewal options and policy design.
• Collect, compile, and present underwriting data to brokers during renewal cycles.
• Coordinate and track insurance estimates for new developments, acquisitions, and rehab projects.
• Monitor and maintain the organization’s insurance portfolio, including premiums, coverage limits, deductibles, and Total Insured Values (TIVs).
• Prepare year-over-year insurance cost comparisons and historical claim analyses for executive review.

Claims & Incident Management

• Oversee the full lifecycle of insurance claims, including:
• Intake and review of incident reports
• Conducting staff interviews and collecting documentation
• Coordinating with executive leadership and ownership on claim strategy
• Serving as primary point of contact with carriers and brokers through closeout
• Create and manage internal reporting tools and tracking systems for all open and closed claims.
• Maintain comprehensive claims history and loss data by asset.
• Develop standardized processes for claim intake and communication with Regional Supervisors and site teams.

Risk Mitigation & Strategy

• Partner with facilities and construction leadership to identify trends and implement safety measures that reduce incident frequency and cost.
• Monitor emerging risks, track claim patterns, and present recommendations to leadership on prevention strategies.
• Support site teams with insurance-related training, awareness, and compliance communication.

Corporate Support & Special Projects

• Participate in strategic planning, budgeting, and forecasting related to risk services.
• Support the development division with required insurance documentation during acquisition and closing phases.
• Assist with coordinating training related to insurance, safety, and claims procedures.
• Participate in companywide initiatives, meetings, and cross-functional collaborations as needed.

Education & Experience

• Bachelor’s degree required (preferably in risk management, business, finance, or related field).
• Minimum of 5 years of experience in property risk management, commercial insurance, or claims oversight.
• Experience in multifamily housing, affordable housing programs, and/or real estate development is a plus.

Licenses & Certifications

Preferred but not required:

• Property & Casualty Insurance Producer License
• Associate in Risk Management (ARM)
• Certified Risk Manager (CRM)

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