Job Description

Who We Are

We are a premier commercial building concierge business dedicated to delivering elevated tenant and guest experiences. We specialize in seamless, VIP-level interactions where comfort feels effortless, service is defined by kindness, and quality is reflected in every detail. From personalized assistance to curated support services, we ensure that every touchpoint enhances convenience, hospitality, and excellence. With a commitment to professionalism and intentional interactions, we transform ordinary spaces into extraordinary experiences where people feel valued, connected and inspired.

The Role

We are seeking a professional and service-oriented Commercial Building Concierge to provide an elevated tenant and guest experience. This role requires a warm, engaging presence, excellent communication skills, and a commitment to delivering VIP-level service. As the first point of contact, you will ensure that every interaction is seamless, comfortable, and marked by hospitality, efficiency, and professionalism. Our Concierge services operate Monday-Friday, covering shifts from 7am-7:00pm. All concierge team members follow a part-time work schedule, and shifts may vary week to week. 

Responsibilities 

• Greet and acknowledge all tenants and guests with warmth and professionalism.
• Provide personalized assistance and anticipate guest needs to enhance their experience.
• Maintain a polished and professional demeanor at all times.
• Answer inquiries regarding the building, surrounding area, and amenities with accuracy and expertise.
• Manage guest access, coordinate with security, and ensure smooth entry procedures.
• Handle phone and in-person requests efficiently, ensuring clarity and prompt follow-through.
• Adhere to all appearance and etiquette standards, including uniform guidelines and hospitality protocols.
• Offer thoughtful solutions and alternatives when fulfilling client requests.
• Maintain a well-organized and welcoming concierge area.
• Collaborate with building management and service teams to address tenant concerns and special requests.

Qualifications

• 2+ years of experience in hospitality, luxury retail, high-end customer service, or similar concierge roles 
• Excellent communication skills, with professional and articulate speech.
• Strong interpersonal skills with a natural ability to engage and connect with diverse individuals.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and a proactive approach to guest needs.
• Familiarity with local attractions, restaurants, and transportation options is a plus.
• Comfortable standing for extended periods and maintaining an active presence in the lobby.
• Tech-savviness and proficiency in handling email, phone, and visitor management systems.

Hiring Process

Select candidates will be invited to schedule a 20-30 minute screening call with a member of our team. We will discuss the Hiring Process details at that time. The hiring process typically includes, but is not limited to:

• A 30 minute video interview with a member of Senior Management
• Selected candidates will be invited for an on-site interview round
• Successful candidates will subsequently be made an offer

Additional Details:

The hourly rate range for this role is: $20-25/hour. Individual compensation decisions are based on a number of factors, including experience, level, and skillset. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. In these situations, the updated salary range will be communicated with you as a candidate. 

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