Job Description

Who We Are

We are a premier commercial building concierge business dedicated to delivering elevated tenant and guest experiences. We specialize in seamless, VIP-level interactions where comfort feels effortless, service is defined by kindness, and quality is reflected in every detail. From personalized assistance to curated support services, we ensure that every touchpoint enhances convenience, hospitality, and excellence. With a commitment to professionalism and intentional interactions, we transform ordinary spaces into extraordinary experiences where people feel valued, connected and inspired.

The Role

We are seeking an experienced, self-motivated Concierge Manager to lead a team of Concierge Ambassadors charged with delivering a personalized and elevated client experience for one of Manhattan’s premier corporate workplaces. This role requires a passion for leading and growing others, solutions-oriented mindset and dynamic collaborator, able to seamlessly partner with various cross-functional stakeholders to resolve issues and dedicated to enhancing the Concierge team’s output and service. Our Concierge services operate Monday-Friday, covering shifts from 7am-7:00pm. Depending on our applicant pool, this role is slated to work 30+ hours/week.

Responsibilities 

• Manage a team of Concierge Services Ambassadors focused on providing personalized, white-glove service to all tenants and visitors to our corporate building. 
• Coach, support, and develop talent within the team, supporting employees' individual growth and skills development.
• Conduct staff evaluations, provide continuous, real-time feedback, and implement training as needed.
• Oversee daily concierge operations to ensure seamless tenant and guest experiences.
• Supervise concierge and messenger/runner staff, ensuring adherence to service standards.
• Assemble weekly staff schedules and manage shift coverage.
• Prepare and submit daily operational reports to senior management.
• Handle escalated tenant concerns and resolve issues efficiently.
• Ensure compliance with company policies, procedures, and uniform guidelines.
• Coordinate with building management and security to enhance service delivery.

Qualifications

• 3-5 years of experience in hospitality, luxury customer service, or a similar supervisory role.
• Strong leadership and team management skills, with a natural ability to engage and connect with diverse individuals.
• A true, inspirational leader who enjoys hiring, developing, mentoring, and motivating top talent.
• A strategic thinker with strong analytical skills who can use data to find solutions.
• Excellent communication and problem-solving abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Tech-savviness and proficiency in handling scheduling software and reporting tools.
• Comfortable standing for extended periods and maintaining an active presence in the lobby.
• Tech-savviness and proficiency in handling email, phone, and visitor management systems.
• Familiarity with local attractions, restaurants, and transportation options is a plus.

Hiring Process

Select candidates will be invited to schedule a 20-30 minute screening call with a member of our team. We will discuss the Hiring Process details at that time. The hiring process typically includes, but is not limited to:

• A 30 minute video interview with a member of Senior Management
• Selected candidates will be invited for an on-site interview round
• Successful candidates will subsequently be made an offer

Additional Details:

The hourly rate range for this role is: $25-30/hour. Individual compensation decisions are based on a number of factors, including experience, level, and skillset. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. In these situations, the updated salary range will be communicated with you as a candidate. 

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