Job Description

The Parts Customer Service Assistant performs a variety of administrative duties to assist in the daily operations of the Parts Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize the Company’s Automated Call Distribution (ACD) System to assist dealers with order shipping status information, enter dealer orders in the ERPK system, fax copies, and satisfy other miscellaneous dealer and customer requests.
• Invoice dealer orders and reassign backorders to other distribution centers, when appropriate.
• Issue credit memos, as approved by manager.
• Coordinate the return and credit portion of dealer terminations.
• Process dealers return requests and generate documentation.
• Generate customs paperwork for international small pack shipments and LTL shipments to Canada.
• Reconcile paper and electronic carrier invoices.
• Administer Annual Stocking Program.
• Monitor direct shipments from France and invoice dealers.
• Work with Product Support personnel to administer Technical Improvement Program campaigns.
• File and maintain customer service documentation (shipping advices, RGA paperwork, faxes, shipping forms, etc.) as required.
• Reconcile cycle counts and submit reports to the Accounting Department for each distribution center.
• Cross train Parts Customer Service Assistant duties, as assigned by manager
• Serve as shared backup for the telephone and lobby reception function when full-time Operations Assistants/Receptionists are unavailable.

Education and/or Experience - A high school diploma or GED and experience in word processing (Microsoft Word), spreadsheet applications (Excel), Internet, and e-mail is required. Experience with various business systems and an Administrative Assistant Associate’s Degree is preferred.

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