Job Description

Job Title : Call Center Specialist

Location : Phoenix, AZ, 85007

Duration : 6+ Months (Possible tenure extension and permanent)

Pay Range : $18-$20 per hr

Work Schedule : Mon-Fri 8AM - 5PM

Job Description:

• Answering incoming phone calls in a fast-paced environment.
• Resolving Tier 1 level issues -Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Participation in all team engagement activities.

Skills

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required
• Great interpersonal skills
• Communicate well both in writing and verbally

Preferred Education & Experience

• High school diploma or equivalent.
• Bilingual or Spanish speaking is preferred.
• The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

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