Title: Customer Service Representative – Bilingual Spanish
Duration: Houston, TX (hybrid)
Location: 12 Months Contract
Pay Rate: $18/hr on W2
Job Description:
Terms of Employment
• W2 Contract, 12 months
• This position is hybrid with one day per week in the Kinder Morgan office in Houston on Wednesdays.
• Candidates must be flexible to work any shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is a storm, outage or high call volume.
Overview
• Our client is looking for a Customer Service Representative to manage order processing, handle customer inquiries, and provide timely resolutions to ensure a high level of customer satisfaction. The role involves preparing correspondence, addressing customer needs, and proactively resolving issues to maintain strong customer relationships.
Required Skills & Experience
• High School Diploma and 4-6 years of experience in any customer service field.
• Experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
• Bilingual (fluent in English and Spanish).
• 45 WPM typing minimum
• Ability to pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Ability to pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tools.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Strong communication skills to correspond with customers through various channels (inbound, outbound, email & chat).
• Strong interpersonal skills.
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com
We Are AUTOKINITON AUTOKINITON is a Michigan-based automotive company delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics...
...Homewerks Worldwide, LLC, a leading import distributor of home improvement products for major retailers is seeking a Salsify and Online Marketing Specialist to join our Marketing Department. Homewerks Worldwide develops, sources, and markets bathroom, kitchen, and...
...in the morning prior to the beginning of drivers daily route. Shift: Sunday through Thursday 1pm-9pm What youll do: Dispatch all drivers and helpers. Daily record keeping of agency and helpers for payroll. Must record and collect all material given...
...DIRECT HIRE Do you have experience with machine start-up installation projects? Are you a great communicator and problem solver? Our customer is passionate about advancing and optimizing production processes through a combination of people, technology and sustainability...
1 to 3 years,US Citizen or Green Card Holder,BR5/HR