Sr. Customer Service Representative Job at Henderson Roofing, Cranston, RI

d2dLRHEyeC9YUzBRQ2srU1U4U1NkNnJDVGc9PQ==
  • Henderson Roofing
  • Cranston, RI

Job Description

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.

Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT

Key Responsibilities:

  • Answer phone calls and address walk-ins providing exceptional customer service.
  • Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities.
  • Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency.
  • Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
  • Assist with preparing quotes, proposals, and contracts for residential exterior projects.
  • Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.

Qualifications:

  • 3+ years demonstrated experience in a fast-paced customer-centric environment
  • Experience with Microsoft Office and CRM tools
  • Ability to successfully multi-task and dynamically manage priorities
  • Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required

Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience.

Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays

Job Tags

Hourly pay, Full time, Work at office,

Similar Jobs

Royal Caribbean Group

Butler Job at Royal Caribbean Group

Butlers take ownership of guest concerns and needs, providing personalized assistance, information, and service to suite guests, including: preparing assigned suites before the voyage; replenishing items in the suite as needed; providing food and beverage services to guests... 

CJ OLIVE YOUNG USA

SCM Logistics Coordinator Job at CJ OLIVE YOUNG USA

 ...Health & Beauty to customers worldwide. CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality... 

Precision Technologies

Microsoft Dynamics 365 Consultant Job at Precision Technologies

 ...Job Title: Functional Consultant Location Durham, NC Job Summary: We are seeking a highly skilled and experienced Microsoft Dynamics 365 Finance and Operations (D365 F&O) Consultant with a strong focus on the Project Management and Accounting (PMA) module. The... 

Specialized Recruiting Group - Irvine, CA

Office Assistant Job at Specialized Recruiting Group - Irvine, CA

 ...Specialized Recruiting Group, Irvine is seeking an Office Assistant for a consumer products manufacturing company in the Irvine, CA area. Our client has a 25-year history of producing high quality health food products distributed in the US and across the globe. This is... 

Wisconsin Community Services

Youth Treatment Specialist Supervisor - Bakari Center Job at Wisconsin Community Services

 ...Youth Treatment Specialist Supervisor Bakari Residential Care Center Wisconsin Community Services WCS is a nonprofit human services organization that works with individuals to overcome adversity. We believe that all services should be person-centered, strength...