Solution Engineer – Transition to Sales Executive with contactSPACE!
Are you a tech-savvy professional with a deep understanding of contact centre solutions, looking to pivot your career toward sales? At contactSPACE, we’re offering a unique opportunity for individuals who want to leverage their technical expertise and industry knowledge to grow into a dynamic **Sales Executive** role.
contactSPACE is an Australian-based global supplier of SaaS contact centre solutions. We empower businesses by delivering innovative cloud-based solutions that are simple to implement, cost-effective, functionally rich, and scalable.
Our offerings include a robust “full-stack” contact centre SaaS product alongside targeted solutions for Amazon Connect and Twilio Flex customers.
Why Join Us?
At contactSPACE, we value innovation, collaboration, and customer success. This role is designed for individuals who want to:
- Transition into sales while leveraging their technical background.
- Build meaningful relationships with channel partners, customers and drive business growth.
- Be part of a global team shaping the future of contact centre technology.
About the Role
As a Solution Engineer transitioning into Sales Executive, you’ll play a pivotal role in bridging technical expertise with sales strategy. You’ll work closely with management, account executives (AEs), and customer success managers (CSMs) throughout the sales process and customer lifecycle.
Key Responsibilities:
- Collaborate with partner teams during sales processes to understand customer needs and craft tailored solutions.
- Solve complex challenges and provide guidance as the “Go-To” expert for technical queries.
- Lead Proof of Concepts (POCs) to showcase contactSPACE’s capabilities effectively.
- Map customer processes and tools to identify opportunities for productivity improvement through contactSPACE implementation.
- Provide expertise in integrations, APIs, and webhooks while learning how to position these solutions in sales discussions.
- Champion the product roadmap internally and externally through conversations with prospects and clients.
- Prepare and deliver proposals, be involved fully in the sales process.
About You
We’re looking for someone who thrives at the intersection of technology and business, with aspirations to excel in sales:
Your Skills & Experience :
- Passionate about understanding customer needs at every stage of the sales cycle.
- Curious yet critical thinker who challenges ideas positively.
- Deep understanding of contact centres and, importantly, outbound activities.
- Proven experience managing complex projects with diverse stakeholders across technical and business domains.
Your Aspirations:
- You’re eager to transition into a sales-focused role while leveraging your technical background.
- You’re motivated by building relationships with customers and driving business growth through tailored solutions.
Your Personality:
- Enthusiastic, fun-loving, and ready to bring energy to the team!
- A collaborative team player who contributes outstanding value to every project.
Why You’ll Love Working Here
At contactSPACE, we foster an environment where innovation meets teamwork, enabling you to grow professionally while making a real impact on our customers’ success.
What now?
If you’re ready to take on this exciting challenge as part of our growing team—and transition into a rewarding career in sales—apply today, provide your CV and a cover letter with why you are the right person for this role!
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