Job Description

The CRM Lead collaborates with leadership to determine the pod vision and conveys that vision to the team, ensuring the pod remains grounded in the customer. They are responsible for pod success — delivering the right customer experience and meeting the business goals of the pod. They work closely with the Agile / CRM Lead and the Vehicle Leads to develop, design, build and launch tests in the sprint cycle and support efforts to learn and scale.

Responsibilities:

• Leads team in alignment against strategy and goals
• Clearly communicate pod goals and overall strategy
• Track and measure pod progress towards goals, including working with Measurement and Vehicle Leads to finalize measurement results and scaled impact
• Manage admin/ process support, as needed, to ensure process follows Agile principles
• Build and maintain relationships with key stakeholders
• Collate materials for readouts, including assistance needed from leadership and pod performance against target metrics
• Ensures activation of customer strategies
• Identify priorities for further analysis in collaboration with analytics
• Coach pod members on the use of data and insights to drive hypotheses
• Plans and hosts ideation sessions to surface new test ideas
• Work with other areas of the business (e.g., promo, loyalty, BAU teams) to bring in ideas
• Leads pod Sprint Planning process ensuring focus on impact in partnership with Agile Lead
• Create, maintain and prioritize the backlog – surface high impact ideas, collaborate with Vehicle Leads to prioritize each Sprint
• Lead Test Filtering and Sprint Planning ceremonies making sure that teams are on track for throughput targets
• Pressure-test prioritized tests, ensuring that largest impact test are the focus
• Leverage learnings and insights to push the pod to develop holistic customer journeys across all channels

Required Qualifications:

• Strong customer orientation
• Fluency in data / insights to drive prioritization of high-impact tests
• Strong written and oral cross-functional communication skills
• Proven ability to motivate and inspire others into action
• Comfort with A/B testing, measurement methodology

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: and connect with us on , and .

Opportunity Awaits.

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