Job Description

Watsontown Brick, a General Shale company and leading manufacturer of brick and sustainable building materials, is seeking a motivated Shipping and Customer Service Representative to join our team in Columbia, SC.

RESPONSIBILITIES:

• Print and process load tickets for outbound shipments.
• Receive and verify inbound materials per audit and inventory guidelines.
• Maintain inventory accuracy and assist with cycle counts.
• Provide exceptional customer service via phone, email, and in person.
• Perform data entry and order processing in SAP (shipping, receiving, CPU, RMA, IC, etc.).
• Support inside sales, including product selection and matching brick, stone, and mortar.
• Process cash sales and maintain accurate records.
• Communicate effectively with sales, drivers, and other departments to ensure smooth operations.
• Provide administrative support and assist with departmental needs.
• Follow all safety, health, and quality standards.

EDUCATION:

• High school diploma or equivalent required; associate degree preferred.

WORK EXPERIENCE:

• 2–5 years of customer service experience; inside sales or shipping/receiving preferred.
• SAP experience a plus.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Self-motivated with a commitment to safety, accuracy, and quality.

SKILLS:

• Excellent verbal and written communication.
• Proficient in Microsoft Word and Excel.
• Strong organization and problem-solving abilities.
• Willingness to learn plant processes and adapt as needed.
• Commitment to maintaining a zero-harm workplace.

We offer competitive compensation as well as a comprehensive benefits package.

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