Job Description

Salesforce Product Owner

Mason Frank has partnered with an organization in Smithown, NY, in search of a Salesforce Product Owner!

What You’ll Do:

• Salesforce Product Strategy & Roadmap: Define and drive the Salesforce product roadmap, aligning with business goals and customer needs. Collaborate with leaders across Marketing, Sales, Operations, and more to prioritize initiatives.
• Requirements Gathering & Documentation: Work closely with stakeholders to understand business challenges and translate them into structured Salesforce solutions. Document functional and technical requirements, including Epics, Features, and User Stories.
• Salesforce Administration & Enhancements: Oversee Salesforce admin tasks such as user management, security settings, reports, and dashboards. Lead automation efforts with Salesforce Flow, Process Builder, and Apex when necessary.
• Technical Support & Issue Resolution: Manage Salesforce-related support cases, troubleshoot performance issues, and recommend long-term solutions.
• Agile Project Management: Facilitate Sprint planning, backlog grooming, and prioritization of Salesforce enhancements. Ensure alignment between business needs and development teams.
• Stakeholder Communication & Change Management: Act as the liaison between business users, IT, and developers. Provide regular updates on project status and ensure optimal Salesforce adoption through training.
• Quality Assurance & User Testing: Support QA in validating Salesforce solutions, assist with UAT, and ensure continuous improvements through iterative testing.

What We’re Looking For:

• 5+ years of experience in Salesforce product management, business analysis, or IT support.
• Strong background in Salesforce administration, configuration, and optimization.
• Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex preferred).
• Solid understanding of Agile methodologies, including Epics, Features, and User Stories.
• Excellent project management skills and experience coordinating cross-functional teams.
• Strong communication skills to translate business needs into Salesforce solutions.
• Experience with Salesforce integrations, data management, and reporting tools.
• Proficiency in project management tools like Jira, Trello, or Asana.

Preferred Experience:

• Salesforce Administrator Certification (or higher, such as Platform App Builder or Sales Cloud Consultant).
• Experience working in fast-paced SaaS, tech, or software development environments.
• Previous experience in Agile project management environments.

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