Job Description

Drive your career forward with purpose. At CHEP, we’re not just moving pallets, we’re moving the world toward a smarter, more sustainable supply chain. We’re looking for a Low Volume Route Driver in Punta Gorda, FL.

Position Purpose

The CHEP LVR Representative II will be responsible for executing daily visits seeking pallet returns from a high number of low volume NPD locations. They will be responsible for increasing flow through by collecting assets from existing customers and seeking new collections from known and unknown NPD locations by educating locations on the CHEP program, negotiating the return of company assets, and identifying misuse/black market situations for investigation working closely with other departments to resolve any issues. Additionally, this position will be involved in the development of new LVR routes, guiding teammates through new processes and training new employees.

Major/Key Accountabilities

• Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirements
• Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
• Work with local customers on program compliance to drive efficiencies and increase collection volumes
• Visit potential collection locations with the goal of collecting owned assets including the explanation on the CHEP model, negotiating return pallet returns, and enforcing ownership rights.
• Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations
• Document all delivery/collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
• Document, investigate and escalate findings related to location status, data corrections and black-market insights.
• Partner with internal resources to build and execute project plans
• Serve as a resource and trainer for LVR Representatives on key performance areas

Measures

• DOT & Safety Compliance
• On Time Performance/Customer Service Levels
• Operational Cost Optimization
• Total Pallets Delivered/Collected
• Customer/Location Growth
• LVR Program Cost Performance
• Total Number of Visits
• Funnel Progression
• Correction Opportunities
• Collection Leads

Authority/ Decision Making

• Customer Issue Resolution
• Delivery/Collection Prioritization
• Identification and Onboarding of New Direct Collect Customers
• Working Autonomously
• Working Within a Matrix Environment
• Black Market Escalation

Key contacts

Internal:

• Asset Recovery Reps
• Asset Protection Managers
• Asset Control Leadership
• LVR Coordinators
• Customer Service Field Reps
• Service Center/Operations Supervisors, Clerks and Managers

External:

• Key Retail & Manufacturing Customers (Local level)
• NPDs (Local level)
• Potential Customers (Local Level)

Qualifications

• Willing to lift 65 lbs. on a regular basis
• Must have a clean driving record
• Must be able to obtain and maintain a DOT medical card with no restrictions
• Able to execute and optimize provided delivery/collection routes
• Strong communication skills
• On-the-fly Problem Solving
• Comfortable working autonomously
• Able to develop relationships with new customers
• Strong Analytical skills
• Able to lead peers

Experience

• Multi-stop driving
• DOT & Safety Compliance Ownership
• Route Optimization/Management
• Local Customer Relationship Building
• Front line operations leadership
• New Customer Development (Desired)

Skills and Knowledge

• DOT Regulations
• Basic Microsoft Office (Excel, Outlook)
• Routing Management Apps/Software (Desired)
• Customer Service Programs

Languages

Essential:

• English

Desirable:

• Spanish

💎 What We Offer:

• Competitive salary + Annual Bonus Program
• Benefits Day 1!
• 401K with company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!

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