Job Description

Job Title: Regional Director of Patient Access (EPIC)

Position Type: Permanent / Full-Time

Location: Aurora, IL 60502 (Onsite)

Note: This role can sit at any of the acquired hospitals in Aurora, Chicago, Des Plaines, Elgin, Evanston, Kankakee, or Joliet . Travel within the region may be required based on business needs.

Overview:

Our client is seeking a highly experienced and strategic Regional Director of Patient Access to lead and manage patient access operations across multiple hospital facilities. This is a key leadership position responsible for driving patient access performance, ensuring standardization of processes, and leading regional initiatives across 4 or more facilities. The ideal candidate will bring deep expertise in EPIC, a strong background in revenue cycle management, and a proven track record of managing patient access functions in a multi-site acute care environment.

Key Responsibilities:

• Oversee and manage patient access functions across multiple hospital sites within the assigned region.
• Lead implementation of patient access projects, ensuring alignment with business goals and organizational standards.
• Standardize and optimize processes, protocols, and policies to enhance efficiency and patient experience.
• Collaborate with cross-functional teams including revenue cycle, IT, clinical, and administrative departments.
• Ensure consistent performance across facilities by monitoring KPIs, identifying areas for improvement, and implementing corrective action plans.
• Provide strategic direction and leadership to regional teams, fostering a culture of excellence and accountability.
• Support integration activities and system implementations, particularly EPIC-related initiatives.
• Travel as needed to hospital sites within the region to ensure operational consistency and staff engagement.

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business, or a related field (or equivalent experience).
• 3–6 years of experience in Patient Access or Business Office operations.
• Demonstrated experience with EPIC Electronic Medical Records (EMR).
• Proven leadership of large teams within multi-site acute care hospital environments.
• Comprehensive knowledge of all channels of revenue cycle management.
• True regional experience managing operations across 4+ healthcare facilities.

Preferred Qualifications:

• 5–10 years of experience in Patient Access or Business Office.
• Prior experience as a Project Manager.
• Experience managing offshore or remote teams.
• PMP Certification or Revenue Cycle Certification.

Additional Details:

• Travel Requirement: Moderate travel within the assigned region.
• Work Environment: Onsite at any of the regional facilities based on business needs.

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