Job Description

Job Description:

Implementation & System Maintenance

• Develop and execute a post-implementation roadmap aligned with organizational priorities.
• Ensure data migration, user roles, permissions, and integrations are properly set up.

Process Design & Standards

• Establish standardized workflow for course creation, assignment, reporting, and user management.
• Document governance guidelines, naming conventions, and version control practices.
• Define quality and accessibility standards to ensure a consistent learner experience.

Training & Adoption

• Create admin and end-user guides, quick reference materials, and SOPs.
• Deliver training sessions for content creators, managers, and system admins.
• Support adoption through communication strategies and best practice sharing.
• Best Practices & Continuous Improvement
• Research and implement LMS best practices to maximize system effectiveness.
• Recommend process improvements and system enhancements post-launch.
• Serve as a point of contact for troubleshooting during the contract period.

Skills/Experience:

• Experienced with launching and managing LMS platforms (Absorb a plus!).
• Demonstrated ability to create process documentation and system governance guidelines.
• Comfortable writing process docs, setting standards, and driving consistency.
• A clear communicator who knows how to make the technical approachable (and maybe even fun).
• Exceptional project management and stakeholder communication skills.
• Ability to work independently, prioritize competing tasks, and meet deadlines.
• Exceptional project management and stakeholder communication skills.
• Ability to work independently, prioritize competing tasks, and meet deadlines.
• Experience supporting large-scale rollouts and change management.
• Knowledge of analytics and reporting within LMS platforms.
• Familiarity with corporate branding and learner experience design.
• Organized, detail-oriented, and always forward-looking.

Bonus Points If You

• Have rolled out LMS platforms in fast-paced, fashion-forward environments.
• Know SCORM, xAPI, or other learning tech standards.
• Can make reporting and analytics not just useful, but stylish.

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