Job Description

Hybrid in Either: San Diego CA, San Francisco CA, Mountain View CA, Atlanta GA, OR Tucson AZ, (2-3 days on site per week)

We are looking for an exceptional learning professional who thrives in a creative, fast-paced, high-energy culture with a passion for providing awesome learning experiences.

You’d be a great fit if:

• You have experience working across multiple instructional design modalities to create high-quality learning that drives performance
• You’re a self-starter experienced in adult learning – a creative and analytical problem solver with a passion for excellence in customer service The Intuit Expert Learning Network team is looking for a highly competent, detail-oriented team member who possesses a unique balance of technical depth, training knowledge, and strong interpersonal skills.
• Ideal candidate will have the opportunity to shape and execute educational content, services, and features across a breadth of domains for new and existing training.
• This team member will curate, design, and develop learning solutions that align with the needs of our users and guide them from onboarding through professional development
• This role requires excellent project management skills, strategic thinking and problem solving, and strong communication skills.

Responsibilities:

• Lead projects through the design lifecycle including scoping, research and analysis, design, development, and launch.
• Provide clear timelines through all phases, communicate with key partners, and select appropriate measurement for successful implementation.
• Consult with program owners and subject matter experts to identify performance gaps and learning objectives and assess learners, performance outcomes, and evaluation strategies.
• Manage and develop professionally written, engaging learning.
• Facilitate requirements gathering meetings with key partners to identify needs and task analysis, scope projects, and evaluate existing content to identify the most appropriate training approach and content to support performance-based learning objectives.
• Lead or independently develop instructional materials (tutorials, digital interactives, user guides, audio, and video content (including scripts), storyboards, simulations, activities, assessment tests, etc.) that transform into professionally written, engaging learning.
• Project manage to timelines through all phases and with ability to balance multiple projects.
• Be the voice of the learner, ensuring their needs are at the forefront of our content efforts and helping our team iterate and improve on our content offerings

Required Skills:

• 4+ years of experience with adult learning theory and instructional design strategies for performance-based outcomes
• Ability to innovate and move quickly from analysis through development for self-paced environment
• Ability to facilitate brainstorming sessions and gather requirements from partners
• Advanced skill with multimedia tools, software, video, graphics, and audio applications, such as Articulate Rise, Storyline, Camtasia, Vyond, Final Cut Pro, Adobe Premiere, Adobe Photoshop, and Audacity
• Experience with project management and time management methodologies to prioritize and deliver on several projects concurrently
• Demonstrated experience communicating technical/complicated concepts and processes using clear, simple language and visuals
• Experience conducting quality analysis reviews of online learning materials
• Engages in self-continuous improvement to remain informed on best practices, new technologies, methods, and techniques in the performance improvement profession

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