Job Description

Our client is an innovative healthcare organization focused on empowering its teams through well-governed information systems, secure data practices, and intelligent collaboration platforms. They maintain a strong commitment to data integrity and operational excellence.

Candidates MUST currently reside in Georgia.

SUMMARY

The Director of Technology Adoption and Enablement provides strategic leadership for developing, delivering, and sustaining enterprise-wide technology adoption initiatives. This role ensures that all associates are equipped, confident, and supported in using CHSGa’s digital tools to their fullest potential. The Director oversees training strategy, communications, and change management efforts that drive adoption of Microsoft 365 and other digital technologies, applying evidence-based frameworks such as TAM and UTAUT to guide program design.

The ideal candidate combines deep expertise in technology education with a strong understanding of behavioral adoption theory, communication strategy, and organizational change management. This leader fosters a culture of continuous learning and collaboration, ensuring that technology investments deliver meaningful improvements in efficiency, engagement, and care outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead enterprise technology adoption strategy, aligning programs with organizational objectives and behavioral frameworks.
• Direct development of comprehensive learning programs and communication campaigns supporting Microsoft 365, Power Platform, and other digital tools.
• Collaborate with senior leadership to measure adoption effectiveness and link training outcomes to performance metrics.
• Oversee a blended delivery model including classroom, virtual, and on-demand training through Workday Learning and other platforms.
• Apply behavioral frameworks (TAM, UTAUT) to enhance adoption and training effectiveness and evaluate effectiveness.
• Mentor junior specialists in training design, delivery, and evaluation methods.
• Proactively engage in ongoing self-learning activities to continuously expand knowledge and understanding across supported areas and related healthcare and technology domains, contributing to improved efficiency and quality of support provided.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Strong interpersonal and communication skills with a customer-service focus.
• Expertise in instructional design and application of adult learning theory.
• Proven ability to lead large-scale training and change management initiatives.
• Ability to align education programs with strategic objectives.
• Strong instructional design, presentation, and facilitation skills.
• Ability to analyze adoption challenges and recommend effective solutions.
• Excellent written and verbal communication skills.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Information Systems, Education, Communications, Business Administration, or a related discipline; or an equivalent combination of education, certification, and directly relevant experience leading technology adoption, training, or enablement programs, including three years in a managerial or leadership capacity.

Experience working in a regulated or healthcare environment is preferred.

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