Job Description

AFC Transport — Lead a High-Performance Fleet Built on Excellence

AFC Transport is a fast-growing, people-first flatbed carrier committed to operational excellence, customer partnerships, and continuous improvement. As we expand our fleet and strengthen our customer-dedicated freight network, we are seeking a Director of Operations to lead our trucking operations into the next stage of growth.

This role is ideal for a strategic, process-driven transportation leader who excels at building teams, optimizing customer routes, creating repeatable operational systems, and driving performance across a blended fleet of lease-purchase drivers, owner-operators, and company drivers.

Role Summary

The Director of Operations is responsible for building the operational strategy, processes, and performance of AFC’s trucking division. This includes developing customer-dedicated routes, improving planning systems, optimizing fleet utilization, elevating communication, and ensuring that drivers have the structure, support, and tools they need to succeed.

Key Responsibilities

Operational Leadership & Strategy

• Design, optimize, and maintain customer-dedicated lanes , ensuring strong alignment with key shippers and maximizing consistency for drivers.
• Lead the creation of repeatable operational processes , SOPs, and planning structures for a scalable fleet.
• Oversee and continuously refine the dispatch and planning model, including the 2–3 day planning cadence and partial-load optimization strategies.
• Analyze fleet performance: RPM, revenue per truck, driver profitability, utilization, fuel efficiency, and customer service levels.
• Drive operational KPIs tied to revenue, safety, fuel economy, on-time delivery, and driver satisfaction.
• Asset Pricing RFP

Team Leadership

• Direct, mentor, and develop Fleet Managers, Driver Managers, and Load Planners—both in the U.S. and in Moldova.
• Build a high-accountability, high-coaching culture focused on driver support, planning excellence, and strong communication.
• Establish weekly structure: morning huddles, operational briefings, KPI reviews, and alignment with executive leadership.
• Work closely with the Director of Safety and the VP of Operational Excellence to ensure seamless operations and compliance.

Customer & Internal Collaboration

• Partner with Sales and Customer Service to expand customer-dedicated business and improve lane consistency.
• Work directly with key accounts on service performance, dedicated opportunities, and continuous improvement.

Process Improvement & Technology

• Implement new processes and technology platforms that elevate operational productivity and visibility.
• Ensure the effective use of McLeod, Samsara, ShopConnect, and AI-driven dispatch/planning tools as they roll out.
• Drive data-based decision making through dashboards, reporting, and operational insights.

Communication & Leadership Alignment

• Deliver clear, accurate reporting to executive leadership, including operational trends, forecasting, and KPI achievements.
• Establish expectations, accountability systems, and coaching rhythms for all team members.
• Serve as a key voice in company-wide planning, ensuring trucking operations align with strategic growth goals.

Qualifications

Required

• 5+ years of operations leadership experience in trucking or transportation.
• Deep understanding of fleet operations, dispatch, planning, FMCSA regulations, and driver management.
• Proven experience building processes, improving operational structures, and scaling a fleet.
• Strong leadership skills, with experience managing both in-office and remote/overseas teams.
• Exceptional communication, coaching, and conflict-resolution abilities.
• Demonstrated success improving KPIs across revenue, utilization, cost control, and service performance.
• Ability to prioritize, execute, and lead under pressure in a fast-paced environment.

Preferred

• Experience with McLeod, Samsara or similar TMS/ELD/maintenance platforms.
• Background working with customer-dedicated lanes and building freight networks.
• Experience leading teams across multiple geographic locations, including international support teams.

Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• 401(k) with company support
• Opportunities for advancement in a fast-growing company
• A positive, forward-thinking culture where ideas are welcomed and leaders are empowered

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