Customer Service Representative Job at LHH, Sparta, NJ

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  • LHH
  • Sparta, NJ

Job Description

Job Title: Customer Service Representative

Location: Sparta, NJ

Type of Employment: Permanent

In Office/Hybrid/Remote: In office

Salary: $31/hr

Job Summary:

LHH is working with a manufacturing company in Sparta, NJ to hire a permanent Customer Service Representative. The qualified candidate should have at least 2 – 3 corporate customer service and must come with hands on ERP experience. The hours are Monday through Friday from 8:00AM to 5PM with a 1-hour lunch, 100% in office.

If this role is a fit to your background, please submit an updated resume for review.

Responsibilities:

  • Offer precise product details, pricing, quotes, modifications, availability, and delivery schedules.
  • Handle orders, quotes, returns, and exchanges with accuracy and efficiency.
  • Promptly address customer inquiries through phone, email, and chat with professionalism and empathy.
  • Address and resolve customer complaints and concerns promptly and courteously, aiming to exceed expectations.
  • Generate the open order report daily and inform customers and sales representatives of any potential delays or issues with orders.
  • Manage the customer database and update records in the ERP system with sales interactions, transactions, resale certificates, W-9 forms, and other necessary documents.
  • Consistently maintain relationships with internal and external customers

Required Experience:

  • High School Diploma, Bachelor’s Degree a plus
  • At least 2 – 3 years of related experience
  • Must be proficient in Microsoft Office Suite
  • Experience using an ERP
  • Excellent written and verbal communication skills

Organized and detail oriented with accurate data entry skills

Job Tags

Permanent employment, Monday to Friday,

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