Job Description

Must Haves:

• Possesses a high school diploma or general education degree (GED)
• Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations
• Excels in accuracy, quality, and team collaboration
• Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture
• Demonstrate an ability to display patience, empathy, and active listening skills
• Proficiency in typing, Microsoft Office suite, and navigating multiple systems and screens simultaneously

Plusses:

• A passion for jewelry
• Previous customer service experience

Day to Day:

Insight Global is seeking a Customer Service Representative for our client - leading insurer, risk advisor, and technology provider for the jewelry industry. The location of this position is based out of our clients Neenah, WI office. After a training period and performance expectations are met this role has the option to transition to a hybrid model. Responsibilities include:

• Provide excellent customer service by demonstrating in-depth knowledge of our client and its products with the goal of outshining the competition with amazing customer care.
• Responds to omnichannel requests, providing support to customers, jewelers, and agents.
• Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintains consistency in adhering to all customer service performance metrics.
• Has a drive to meet goals and continuous professional growth. We develop employees to excel in the company with the goal of promoting within.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

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