Customer Service Representative Job at Insight Global, Altamonte Springs, FL

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  • Insight Global
  • Altamonte Springs, FL

Job Description

Role: Customer Service Representative | 3-month contract

Location: Altamonte Springs, FL (Hybrid)

Hours: Monday–Friday, 8:00 AM – 5:00 PM

Schedule: 3 days onsite, 2 days remote

Responsibilities:

  • Handle inbound calls related to Workday implementation
  • Use provided FAQs to resolve inquiries
  • Escalate unresolved issues to Service Desk Tier 1 or Tier 2

Requirements:

  • 1+ year of customer service experience
  • High school diploma
  • Strong communication skills

Preferred Qualifications:

  • Workday experience
  • Call center experience

Compensation: $17/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Contract work, Monday to Friday,

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