Job Description

Company Description

Welcome to Dayco Systems—your trusted HVAC and Indoor Air Quality experts for over 40 years. Our purpose is simple: to deliver comfort, confidence, and value in every customer interaction.

We achieve this by living our core values every day:

• Deliver on every promise – We stand by our word and ensure reliability in all we do.
• Accept responsibility – We take ownership of our work and always strive for excellence.
• Yield maximum results – We make the most of every resource to provide exceptional service.
• Commit to putting the customer first – Your needs are our priority, and we tailor solutions to you.
• Stay open to new ideas and innovation – We embrace growth and cutting-edge solutions to serve you better.

At Dayco Systems, we don’t just provide HVAC services—we build lasting relationships through integrity and excellence.

Role Description

This is a full-time on-site role located in Acworth, GA, for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include addressing customer needs, resolving issues, and maintaining records of customer interactions.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Experience in ensuring Customer Satisfaction
• Strong communication and interpersonal skills
• Ability to work in a team and maintain a positive attitude
• Experience in the HVAC industry is a plus
• High school diploma or equivalent

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