Job Description

BodyHealth is a rapidly growing Nutritional Supplement company based in Dunedin Florida

In customer service, our Customer Service Representatives are split into two groups. There is Customer Delight who help with customers on the phone and Customer Engagement who help customers that chat, comment, like or otherwise engage with us on Facebook, Facebook ads, Instagram or other social media platforms. We engage with everybody! And because we have been growing so much, there are more and more customers to help.

The right candidate for this position will already have an interest in areas such as nutrition, physical health, exercise, or related subjects, aligning with the passions and activities of our customers whom we support through our products. This role requires an individual who is comfortable handling a high volume of phone calls, similar to a call center, though it is not a traditional call center role. Strong communication skills and confidence on the phone are essential for success in this position.

The training period for this role is 2-3 weeks due to the large amount of product knowledge there is to learn, so it is vital that you enjoy learning new things about nutrition and health.

Reports to

This position would report directly to the Customer Service Manager.

What you will be responsible for

• Answering incoming calls.
• Checking on shipping status of orders and relaying that information to customers.
• Answering questions about our products, often requiring detailed product knowledge.
• Helping customers to process orders on our website.
• Provide helpful and friendly answers to customer questions.
• Help with returns or customer service issues.
• Coordinate with sales and the warehouse teams to solve customer issues.

Who you are

• Have experience in customer service (retail preferred).
• You are a quick learner and can absorb and retain a large amount of product information.
• Your verbal and written communications skills need to be exceptional.
• You must be comfortable working with phones and computers.
• You have a lot of positive energy and are able to readily transfer your enthusiasm to the team.
• You are very friendly and maintain a positive working atmosphere.
• Take initiative and proactively look for and suggest improvements.

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer
• Typing at a keyboard
• Speaking and hearing people over the phone
• Reaching overhead

Salary and benefits

• Full Time.
• Medical, Dental and Vision Insurance.
• PTO and Sick Days after 60 days.
• 10 Paid Holidays
• Casual Dress Code
• Discounts on entire line of BodyHealth Supplements.

Expected hours: 40 per week

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