Job Description

Job title: Collections Specialist

Openings: 5

Location: Onsite in Fort Worth, TX

• *Hybrid (4 days IN, 1 day REMOTE after training) Training will be 4 weeks in person all 5 days of week.
• Shift Times: Training Period = 8am-5pm | Work Period = 10am – 7pm

Type: Contract

Contract length: 12+ months- extension or conversion possible

Interview process: 1 round

Citizenship: USC or GC holder (no c2c or c2h-must be able to work on w2)

Screenings: background once hired

Pay: $20/hour- flat rate, no flexibility

Start date: 3/24/25

+: weekly pay, benefits (optional)

Hours: Shift Times: Training Period = 8am-5pm | Work Period = 10am – 7pm

Must haves: (tools/techs/expereince must be on resume)

Qualifications:

• H.S. diploma or GED required. Bachelor’s Degree is preferred
• 1-2 years’ experience in Customer Service
• Collections environment expereince
• Excel skills
• Ability to work both independently and within a team environment.
• High attention to detail.
• +Previous Insurance claim and/or Bankruptcy experience is a plus.

Required Skills:

• Computer skills
• Ability to work with multiple monitors
• Excel
• Multitasking capabilities
• Phone presence
• Strong de-escalation skills
• Ability to deal with high stress situations

What Sets Candidates Apart:

• Extensive collections experience (the more, the better)
• Previous phone-based roles
• Ability to handle high-stress situations

Culture/Soft Skills:

• Feedback-heavy environment
• Being on a dialer, taking inbound calls
• Multitasking effectively
• Good phone communication skills

Client Job Description:

Job Title: Collections Specialist

The main duties of the Specialist are to provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors. Duties include one or more of the following:

Total Loss Insurance Claims:

• Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.
• Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.
• Work with the customer and their Insurance Company to obtain the payoff of the vehicle.
• Negotiate the amount paid out by the Insurance Company if necessary.
• Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.

Bankruptcy Requests:

• Handle phone calls pertaining to new bankruptcy filings, process voluntary payments by the customer or trustee, and resolve any issues with the account.
• Respond to emails, process internal system tasks, review cases from the attorney network or vendor, and complete requests from internal departments.
• Properly code accounts with the appropriate bankruptcy status in a timely manner.

Account Management:

• Manage a queue of assigned accounts.
• Review and process accounts that are impound/seized to ensure our collateral is secured and protected.

Military and Deceased Customer Accounts:

• Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.
• Work with family members and/or estate to verify and process options relating to a deceased customer’s account.

Compliance and Standards:

• Maintain corporate standards and compliance requirements.

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