Job Description

We have partnered with a growing manufacturing company who is looking for an experienced Call Center Manager. This is a customer-focused organization dedicated to delivering exceptional service and support. We are looking for an experienced Call Center Manager to lead a team of 20+ employees, drive operational excellence, and foster a high-performing and engaged work environment.

Call Center Manager Responsibilities

• Oversee the daily operations of the call center, ensuring efficiency and productivity
• Lead, coach, and mentor a team of 20+ call center agents to achieve performance goals
• Develop and implement strategies to improve customer service, call quality, and resolution times
• Monitor KPIs, analyze data, and generate reports to assess team performance and identify areas for improvement
• Implement best practices and process improvements to enhance operational effectiveness
• Handle escalated customer concerns and ensure swift and satisfactory resolutions
• Collaborate with leadership to develop training programs and career development opportunities for employees
• Maintain compliance with company policies, industry regulations, and customer service standards

Call Center Manager Requirements:

• 5+ years of experience managing a call center team of 20+ employees
• Strong leadership, mentoring, and team-building skills
• Excellent communication and interpersonal skills
• Proven ability to drive operational efficiency and improve performance metrics
• Experience in developing training programs and career development plans
• Ability to work in a fast-paced, customer-centric environment
• 5 years of proficiency in call center software and CRM systems

If you are a results-driven leader with a passion for customer service and team development, we would love to hear from you. Apply today!

Thank you,

Ashly Wheatland
Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

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