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Insight Global is hiring for a Quality Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Quality Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Quality Call Analyst will be listening and gathering context from customer calls with agents. This Quality Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...Westbrook Toyota is offering a rare opportunity for a seasoned Parts Manager to join our team in Westbrook, CT. We are looking for a... ...its continued growth and success. If you have a passion for automotive parts management, a keen eye for detail, and a commitment to...
...laboratory and|or knowledge of medical terminology is preferred. -Valid drivers license and a good driving record. May be required to travel|drive to other locations. SHIFTS AVAILABLE: -36 hr.|wk. - Primarily Days, Mon-Thursday 9-5pm, Friday 9-3pm, Saturday Rotation...
...experienced" Ortho Assistant. This opening is for 5 days a week (full time). We offer HIGH SALARY ($40+ Per Hours) and great benefit... ...hour Benefits: 401(k) Employee discount Health insurance Paid time off Schedule: Monday to Friday...
...Organisation About Us For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big,... ...you or be willing to obtain A current NDIS Worker Screening and Working with Children Check (we can...
...Position Title: Marketing Specialist Remote/Onsite: Fully onsite, 5 days per week in Columbia, TN Requested Start Date: ASAP Pay Rate... ...of a team. ~ Experience with social media platforms, email marketing, and basic graphic design tools is a plus....