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Insight Global is hiring for a Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Call Analyst will be listening and gathering context from customer calls with agents. This Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...AIDS Preferred Qualifications Have experience working in a personalized one-on-one... ...with HIV/AIDS CPR/AED certified (will train if missing this qualification) All job... ...background check and clean driving record. Paid training will be provided to those...
...Now hiring a qualified LPN with corrections, psych or related nursing experience for a travel assignment to Yakima, WA! Corrections LPN / Licensed Practical Nurse Pay: ~$1,709 weekly gross working 36 hours ~ Plus, Travel Bonus on first check ~ Weekly Direct Deposit...
JOB DESCRIPTION: Looking for an active person with data center experience. This Data Center Facilities Engineer is needed to support Data Center Managers to ensure all facility duties are run to meet our data center standards. A person who is familiar with data center...
...about joining the QDOBA family! QDOBA is now hiring energetic, hospitality-oriented individuals! POSITION SUMMARY As our catering delivery driver you will be the face of QDOBA representing yourself and QDOBA with enthusiasm and great hospitality! We are currently looking...
The ideal DSA (Designated Selling Associate) Salesperson is passionate about fashion, enjoys working one-on-one with customers and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. DSAs are leaders in customer service...