Job Description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job oversees departments within the hotel and acts as a General Manager in the absence of the General Manager. Analyzes hotel financials, provides timely and accurate reports, generates new and repeat business in alignment with sales goals, maximizes profits by practicing stringent cost controls to include labor costs through proper training and scheduling, guides the hotel in a positive direction understanding the workforce and proactive recruitment of qualified candidates. Must understand Human Resources and regulatory agency requirements; and has an absolute commitment to provide the highest quality service to our guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - Bachelor's degree in Hotel and Restaurant Management or other related field

Preferred - Master’s degree

Work Experience

Required - 3 years experience as an Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and Delphi.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Knowledge of all departments of the hotel.
• Skills to identify and develop sales revenue through multiple channels.
• Performs most tasks in a team environment while acting as a team leader.
• Skills to work with minimal direct supervision.
• Skills to identify and develop accounts with individual guest room needs.
• Working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA Equal Pay act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• Skills to be able to operate office equipment.

Job Duties

• Develops pricing strategies, balancing firm objectives and customer satisfaction.
• Identifies, develops, and evaluates marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Evaluates the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
• Formulates, directs and coordinates marketing activities and policies to promote products and services, working with advertising and promotion managers.
• Directs hiring, training, and performance evaluations of Front Desk Supervisor and Medical Concierge and oversees their daily activities.
• Negotiates contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to work a flexible work schedule (e.g. more than eight hours a day). Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Must be able to travel throughout and between facilities.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

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