Account Manager Job at People Tech Group Inc, Washington DC

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  • People Tech Group Inc
  • Washington DC

Job Description

Role: Customer Success Manager/Account Manager

Location: Bellevue, Washington - Onsite - 5 days office

As the primary point of contact for enterprise customers, the Customer Success Manager drives satisfaction, retention, and growth. You’ll collaborate with sales, product, and engineering teams to ensure smooth onboarding, adoption, and integration of our products, maximizing client value.

Key Responsibilities:

  • Provide exceptional customer service and support.
  • Work with internal teams to ensure successful onboarding and product adoption.
  • Understand customer needs, goals, and workflows to drive growth and expansion.
  • Identify issues based on usage patterns and proactively address them.
  • Use analytics tools to track customer success and performance.
  • Engage with customers through phone, email, and in-person to build relationships.
  • Troubleshoot issues and escalate as needed.
  • Negotiate contract renewals and incremental business opportunities.
  • Travel up to 20% to customer sites and conferences.

About You:

  • Bachelor’s degree or equivalent experience.
  • Proven account management experience, ideally with tech teams.
  • Familiarity with recurring revenue models, APIs, and data analytics.
  • Strong communication skills and the ability to engage C-suite executives.
  • Comfortable in a fast-paced startup environment.
  • Must be able to commute to Bellevue, WA.

Job Tags

Contract work,

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